Manage Customer Management: Dealer management software provides a centralized database that helps to store customer information such as their contact details, past services provided by customer support, name of user, email, contact numbers, and purchase history. This facility helps the customer support team to interact with customers at a personal level, and recognize patterns of buying products. And accommodate the best services for customers.
Lead Management: CRM software helps to capture leads from different platforms such as Facebook aids, WhatsApp, email, etc. The lead management feature helps to track lead status, all coming leads are distributed to different users according to predefined patterns. Provides automated Follow-up, and helps to ensure that no leads will be missed.
Sales Process Optimisation: Dealer management software provides an efficient way of managing sales. By lead pipeline management, we can track the status of leads from starting to closing. Helps sales person to be automatically notified about further status.
Marketing Campaigns: The dealer management system supports different ways to support marketing campaigns to targeted audiences. CRM provides integration with a different communication channel and helps in sending messages at a personal level such as WhatsApp, email, and social media platforms to improve product loyalty with dealer management software.
Support Management and Services: CRM software provides a feature that helps to manage customer requests and provides service ticket management, maintains past service histories of particular users, and suggests products or services based on their activity.
CRM software provides so many advantages in the context of a Dealer management system.
Improved Customer Satisfaction: In dealer management software, CRM software maintains all records of customer interaction and suggestions. By maintaining these things, A dealership can deliver individualized service, and fulfill customer needs immediately with the dealer management system.
Enhanced Sales Performance: The dealer management system provides a lead management feature, that manages leads from different sources, tracks those leads, and makes follow-ups. Track every lead to increase conversion rates. Ensure that any lead stays on track. Also, increase the revenue of the business with Dealer management software.
Data-Driven Decision Making: A dealer management system helps to make important decisions for businesses based on analysis of data, instead of intuition. This will ensure that decisions are made by analysis of accurate and reliable data that leads to better results.
Cost saving and productivity: For dealer management systems, CRM software provides different features like the fastest accessibility because all customer information is stored in a single centralized database, there is no need for multiple sources. In Customer support, the Dealer management system provides all information in real-time so that your customer support team can resolve issues in the fastest way.
Mobile Access: In the Dealer management system, CRM software provides the feature of mobile accessibility, your staff members can access useful data through mobile from anywhere at any time with the help of a secure password and user ID.
Gathers Feedback: By resolving issues on time the customer support team can collect feedback from customers, also based on customer feedback you can make new strategies to increase your sales and make improvements to your existing products.
Integrating Groweon CRM with a Dealer Management System requires careful planning and execution
Customization: By adapting Our Groweon CRM software for dealer management software you will get customization feature, By the help of customization feature you can make customized forms according to your business needs, you will get the customized module, and you can customize fields based on customer data that should reflect automation rules the unique needs of dealership management.
Training and support: Groweon will provide you required training to manage and operate dealer management software. Provide training for your customer support team and for your salesperson to make follow-ups, can track and manage every lead. Through comprehensive training, your support team will be able to provide the fastest services to customers.
Data Security: Groweon will provide you with Top-notch security, no need to worry about data leakage or anything. Provides better accessibility, and manages data by providing a centralized database so that every user can access data at any location without any hassle.